Setting up an FAQ Group, Creating a Group Homepage, Customizing your FAQ Page - the page people see when they click on an individual question, Set up how your search results will display, Creating FAQs from tickets, chats, searches, and from scratch
Troubleshooting
Connection Issues
Guide to fix connection errors. Status messages and Alerts.
Missed Chats - Making a Ticket
Located in LibChat Menu Stats > Missed Chats tab.
Make the missed chat a “Ticket”. See missed chat Actions for Ticket icon.
It’s fine to reply using outlook email instead of Chat, but create the ticket first and then close when finished.
Additional notes for closing tickets
If you are emailing the person with the ticket from outlook do the following:
