Manual of Healthcare Leadership - Essential Strategies for Physician and Administrative Leaders by 
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System by 
Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience by 
The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions When the Stakes Are High by 
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations by 
Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management by 
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way by 
IT's about Patient Care: Transforming Healthcare Information Technology the Cleveland Clinic Way by 
Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition by 
Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs by 
The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Health Care Organizations by 
High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience by 
Innovation the Cleveland Clinic Way: Powering Transformation by Putting Ideas to Work by 
The Innovator's Prescription: a Disruptive Solution for Health Care by 