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Library Service During COVID-19: FAQs


Is the Library open?  

The Library space is closed due to the lockdown. Unfortunately, the study space and meeting rooms are unavailable. 

Most services can still be accessed via the Library website and by contacting the library,


Are Librarians available to help me? 
Librarians are
 working remotely and are available to assist you Monday to Friday between 8:30 am and 5:00 pm. They can be contacted by 


Which services are available? 

Reference queries, document delivery, literature searches, e-books, online journals and databases, online tutorials and consultations.


Can I access the Library’s electronic resources from home? 

Yes, online journals, e-books and databases can be accessed remotely from the Library’s website, 

You will be prompted for a login only once you’ve reached restricted content. Login using your SVHM email and password (see picture below as an example) 

Shortcut links to our resources below




Can I access UpToDate at home?

Yes, but you will first need to register for an account while onsite. This is how UpToDate authenticates you as an employee. Below are some general directions. Contact IT Helpdesk for further assistance


  1. Log in to the Remote Desktop App (RDS).  
  2. Once logged in, select the SVHA RDS Desktop icon
  3. Allow Remote Desktop connection
  4. Enter password when prompted
  5. Look for UpToDate shortcut in the intranet home page
  6. The smart phone app can be set up if needed. App must have the latest up dates to work. 


Can I access EndNote at home?

Yes. You can request EndNote for your home computer or use a web version.

For instructions on how to request the software for home installation or create a web account, please see

Can I request an online EndNote or Literature search tutorial?

Librarians can invite you to a meeting in MS Teams. Zoom meetings could possibly be accommodated if you don't have access to MS Teams. Contact the Library by e-mail to set up an online tutorial.

Information about tutorials at SVHM Library :