EndNote Forum at http://community.thomsonreuters.com/t5/EndNote/ct-p/endnote is recommended if you have a specific question that is not addressed by the software documentation. Search the forum to see if your query has already been addressed by the user community or post your question to the group.
Live tutorials or webinars are available from Clarivate. You need to register in advance for training and ensure that you check for sessions for the Sydney/Melbourne time zone.Toll free phone numbers are provided for Australian users. VOIP can also be used. Register at http://clarivate.libguides.com/endnote_training/calendar